Before you make a repair request, follow the advice below.
Plumbing / Clogs
Fortunately, it's easy to resolve most toilet clogs. Simply push a plunger over the drain at the bottom of the toilet basin; pump it up and down to create suction and push the blockage through the pipe.
Slow or Clogged Drains
If your sink or shower drain is draining slowly, there may be debris clogging the pipe. You can usually fix this yourself at very low cost.
- Most clogged drains can be cleared with a plunger.
- Open or remove the stopper or drain strainer using a screwdriver.
- Cover the sink or tub overflow with a rag or some duct tape. This helps create a seal.
- Place the rubber cup of the plunger over the drain opening and run enough water into the basin to cover the lip of the cup.
- Move the plunger handle up and down quickly to force out the clog.
Use a Drain Zipper to pull out the clog.
- Insert the Drain Zipper into the drain and guide it down as far as possible, or until you snag something.
- Try to hook and lift the clog out.
Try cheap homemade drain cleaner. It's much safer and cheaper than harsh chemicals!
- Pour a small panful of boiling water into the drain.
- Pour 1/2 cup of baking soda into the drain.
- Pour 1/2 cup of vinegar into the drain. The mixture will bubble.
- Cover the drain with a stopper or rag. This forces the bubbling down into the drain instead of up.
- Wait 10 minutes.
- Pour another pot of boiling water into the drain.
- Flush the drain with hot water from the tap.
Please note: if we must send a plumber to resolve a clogged toilet or drain problem, this will be charged to your tenant account.
If you lose electrical power in your home, please call NV Energy at (702) 402-2900 to make sure there isn't an outage or other problem first.
If that does not solve the problem or get the answers needed, then please log in to your Tenant Portal and submit a Service Request.
If you don't have enough hot water, there may be an issue with the water heater. Locate the water heater and check the settings. Is the tank in vacation mode? Is there a pilot light and if so, is it lit? Did you make sure gas service is turned on by Southwest Gas?
Heating or Air Conditioning
Having problems with your air conditioning or heating system?
If you're trying to use the heater for the first time and the unit operates but only blows cold air, you may need to make sure gas service is on. Call Southwest Gas at (877) 860-6020.
The most common HVAC problem is with the thermostat. Check that all of your settings are accurate and if possible, cycle the system. If the unit won't turn on at all, the thermostat may need new batteries - please replace the batteries before requesting maintenance.
The second most common cause of heating or AC problems is dirty air filters. You are required to change air filters regularly. Please make sure this is done.
If you're not able to resolve the issue, log in to your Tenant Portal and submit a Service Request.
My maintenance issue is an emergency!
If you're in an emergency maintenance situation, call us directly.
IMPORTANT: If your life or personal safety is in danger, call 911 for immediate help.
If you can’t resolve the problem on your own, please make a repair request inside your Tenant Portal. Do not attempt to make repairs by yourself.
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Log into the account portal to make a repair request.
If you’re having any trouble accessing the portal, call:
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